Privacy Policy — Bear and Cub Play Centre

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Bear and Cub Play Centre (‘we’, ‘us’ or ‘our’) is committed to protecting your privacy and handling your personal information responsibly. We support the Australian Privacy Principles and comply with the Privacy Act 1988 (Cth), which outlines clear standards for the collection, access, storage, and use of personal information (‘Personal Information’).

This Privacy Policy explains what personal information we may collect from you, how we manage and use that information, how you can access or correct it, and how you can contact us if you have questions or concerns — including about a potential privacy breach. By using our website, social media channels, or engaging with our services (in person or online), you are agreeing to the terms set out in this policy.

1. The Personal Information We Collect

We only collect personal information when you voluntarily provide it to us. This may happen when you book a play session, purchase a product, enter a competition, subscribe to updates, or contact us directly.

The types of information we may collect include:

• Your name

• Contact details (phone number, email address, postal/delivery address)

• Your child’s name and date of birth (for age-specific services)

• Payment details (e.g. credit card information, billing address)

• Details of your interactions with us (bookings, enquiries, feedback)

You are not required to provide us with your personal information, but if you choose not to, we may not be able to provide you with certain services.

2. How We Collect Personal Information

We collect personal information through a variety of channels, including:

• When you book or attend a session at our centre

• When you visit or use our website or social media

• When you contact us with an enquiry, request, or complaint

• When you complete forms, enter a competition, or join a promotion or mailing list

We may also collect information from publicly available sources or third-party service providers, but only when reasonably necessary for our business operations and in line with privacy laws.

3. How We Use Your Information

We use your personal information to:

• Provide and manage our services, bookings and promotions

• Improve your experience with Bear and Cub Play Centre

• Contact you with updates, reminders or follow-up information

• Send promotional materials (only if you’ve consented)

• Respond to your questions, feedback or concerns

• Meet legal obligations or respond to lawful requests

We do not sell or trade your personal information to third parties. We may share information with trusted service providers who assist us with things like booking systems, email marketing, payment processing or customer support — always in accordance with this policy and with confidentiality agreements in place.

4. Accuracy and Updating of Information

We take reasonable steps to keep your information accurate and up to date. You can contact us at any time to correct or update your details.

If personal information is no longer required, we will securely delete or de-identify it, unless we are legally required to retain it.

5. Direct Marketing

With your consent, we may send you communications about our services, events, promotions or updates. This may be via email, SMS or social media.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email

• Replying ‘STOP’ to SMS messages

• Contacting us directly

Please note that opting out of marketing does not exclude you from important transactional messages (e.g. booking confirmations or safety notices).

6. Security of Your Personal Information

We take your privacy seriously and use a range of physical, electronic and managerial safeguards to protect your personal information. These include:

• Secure systems and encryption for online bookings and payment details

• Limited access to personal data within our team

• Secure storage of electronic and paper records

However, no system can guarantee 100% security, and any transmission of personal information is done at your own risk.

7. Disclosure to Third Parties

We may disclose your personal information:

• To trusted third-party service providers (e.g. payment processors, booking systems)

• If required by law or to comply with legal obligations

• To respond to emergency or safety-related situations involving children in our care

We will never sell your data or share it for unrelated marketing purposes.

8. Online Interactions

Our website and social media pages may use cookies and tracking tools to enhance your experience, remember your preferences, and help us improve our services. You can disable cookies in your browser if you prefer.

While we do our best to keep your online interactions secure, no internet transmission is completely secure. Please contact us directly if you have any concerns about online privacy.

9. Access and Complaints

You have the right to access and correct any personal information we hold about you. If you believe we have breached your privacy or mishandled your information, please contact us and we will do our best to resolve the issue.

Contact us:
Bear and Cub Play Centre
Email: info@bearandcubplaycentre.com
Phone:0437073966

Location: 1/10a Matchett Drive, East Bendigo VIC, Australia, 3550